Bad first impression, bad second impression...just plain bad

I don't think I've ever used my blog to air a complaint. I might have made a few subtle references. I might have even made some hidden references. And between my business and personal world, I could have filled volumes. I've tried to maintain a light, family friendly blog.

Until now. And only in this one instance will I take advantage of this little soap box I've created and tell you a story about Outdoor Impressions, Valrico, FL. ( www.outdoorimpressions.net )
And while many of you will never seek out Outdoor Impressions, Brandon, FL, others will. And by mentioning Outdoor Impressions, Valrico, FL in my blog, my good friends at Google will see to it that when someone does search for Outdoor Impressions, Valrico, FL, my story will appear somewhere.

We hired Outdoor Impressions, Valrico, FL to put pavers on our pool deck. For the most part, it wasn't a bad job. Outdoor Impressions, Valrico, FL hired out some very talented masons. Our problems with Outdoor Impressions really came at the end of the job...AFTER they had our money.
We found our way through the problems we had with Outdoor Impressions by hiring another company to come clean up the problem left with us by Outdoor Impression.

Fast forward a year and a half. We have pavers around the pool's perimeter that Outdoor Impressions, Brandon, FL installed that are cracking. We have about 25 coping bricks with a growing crack. In two separate locations. In one location, in fact,  the pavers installed by Outdoor Impressions have broken away and fallen into the pool.

 

We did what anyone would try and do... get Outdoor Impressions, Valrico, FL to honor their warranty. It took three months. Over which time, they came and took pictures and ordered replacement bricks. When it came down to getting the labor done, Outdoor Impressions did what they do best - quit returning phone calls and started making excuses.

We eventually went by the Outdoor Impression's offices and were offered nothing but excuses and lies. I said I'd be just as happy to have the pavers and I'd find someone to install them. I was shown through the back door of the Outdoor Impression offices and left to load them myself. No apologies, no assistance.
It's not a total tragedy - my pool will be just fine after a few phone calls. I'll find someone to clean up the mess left by Outdoor Impressions, Valrico, FL. I will do what I can to make sure anyone who hopes to hire Outdoor Impressions knows about my story. I know of a few of the Outdoor Impression suppliers to whom I can write a scalding letter.

The Outdoor Impressions website ( http://www.outdoorimpressions.net/ ) has on it a Mission Statement:  "Outdoor Impressions will strive to be a company that you can build a lasting relationship with. We promise to be trustworthy and honest, and handle your project with the utmost respect. We will always hold the quality and craftmanship of our jobs priority to ensure a truly lasting Impression for your home."

First, they did not "strive" and they certainly made a "lasting" impression.  I can't speak to their "trustyworthiness" but I can say they were less than honest. And finally, I strongly disagree with their definition of "utmost respect".
So if you've found my little internet "soap box", I hope my review is helpful.  If you have any questions, please email me...  vince.belcher@verizon.net