Update: Monday, April 11, 2011
It's been less than a week since we officially kicked Outdoor Impressions off of the job. Actually, I think Outdoor Impressions quit. But that's not really important anymore.
In less than I week, I've found an installer (thank you Tampa Bay Pools) to fix the problem left with us by Outdoor Impressions and late last week ordered correct, replacement bricks direct from the manufacturer. (Over the course of three months, Outdoor Impressions managed two return calls and one order for incorrect bricks) This morning I received the correct bricks.
Six days.
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